Description
| Product ID: | 9789401807012 |
| Product Form: | Paperback / softback |
| Country of Manufacture: | GB |
| Title: | IT Service Management |
| Subtitle: | ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition |
| Authors: | Author: Dolf van der Haven |
| Page Count: | 75 |
| Subjects: | Education, Education |
| Description: | Select Guide Rating The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary. |
| Publisher Name: | Van Haren Publishing |
| Country of Publication: | GB |
| Publishing Date: | 2020-10-26 |