Description
| Product ID: | 9781835492734 |
| Product Form: | Hardback |
| Country of Manufacture: | GB |
| Title: | Navigating the Digital Landscape |
| Subtitle: | Understanding Customer Behaviour in the Online World |
| Authors: | Author: Nripendra Singh, S. L. Gupta, Pooja Kansra |
| Page Count: | 248 |
| Subjects: | E-commerce: business aspects, E-commerce: business aspects, Sales and marketing, Market research, Sales & marketing, Market research |
| Description: | Rapid digitalization has led to the evolution of customer behaviour and for any business it has become imperative to understand customer behaviour in the digital world – Navigating the Digital Landscape explores a wide range of topics to help the reader harness the positive aspects of digital commerce and mitigate risks. Rapid digitalisation and social media use has led to the evolution of customer behaviour and for any business it has become imperative to understand customer behaviour in the digital world – the chapter authors in Navigating the Digital Landscape explore a wide range of topics to help the reader harness the positive aspects of digital commerce and mitigate risks. The chapters look at artificial Intelligence and augmented reality, trend setting and the impact of social media, the effect of the COVID-19 pandemic on various sectors, and much more. Readers will learn service quality, peer pressure, online reviewers’ effect in the digital environment to aid in understanding the various risks and challenges involved in the digital environment, with examples of changing business and consumer scenario case studies as a result of Digital Transformation. |
| Imprint Name: | Emerald Publishing Limited |
| Publisher Name: | Emerald Publishing Limited |
| Country of Publication: | GB |
| Publishing Date: | 2024-05-23 |